FAQ

1.How can I request assistance and support to obtain 'Barkitna Card'?

You can contact the toll-free number for the Senior Citizens and Residents Support Line at 80033322 and select extension (2) during official working hours from Monday to Thursday, 8:00 AM to 3:00 PM, and on Friday, 8:00 AM to 12:00 PM.

If you encounter any issues obtaining the card through the 'TAMM' platform, please contact the platform's technical support team via the toll-free number: 800555.

2.What is 'Barkitna Card'?

It is an electronic card for senior citizens and residents (aged 60 years and above) who are registered in the FDF database. Barkitna includes all the services and facilities provided by government and semi-governmental entities, in addition to the advantages and services offered by the 'Fazaa' Card specifically for senior citizens and residents, providing benefits and discounts in the private sector.

To learn more about the services, facilities, and features provided by each entity, please refer to the electronic brochure by clicking the link below:

https://fdf.gov.ae/ar/Documents/barkitnaen.pdf

3.Can I change or modify personal information on 'Barkitna Card' after receiving it?

Yes, you can request changes or modifications by contacting the toll-free number for the Senior Citizens and Residents Support Line at 80033322 and selecting extension 2. The service is available during official working hours from Monday to Thursday, 8:00 AM to 3:00 PM, and on Friday, 8:00 AM to 12:00 PM.

4.Can I request a replacement for a lost "Barkitna card"?

There is no need to request a replacement for a lost card. You can reload the electronic version of your Barkitna Card by logging into your personal account on the 'TAMM' platform, opening 'My Wallet,' selecting 'My Documents,' and then accessing 'Registered Cards.'

5.How can I request the "TAMM" car booking service for senior citizens?

You can request for 'TAMM' car booking service through the 'TAMM' platform or by calling 800555.

6.Can I obtain a printed copy of "Barkitna Card"?

Sorry, you cannot obtain a printed copy because 'Barkitna Card' is an electronic Card.

7.Does the "Barkitna Card" include "MAWAQIF" exemptions or reductions?

"Barkitna Card" does not include parking fee exemptions or reductions.

8.Is there a smart app that I can download on my mobile phone for "Barkitna Card"?

There is no specific app for "Barkitna Card"

9.Is there a Ramadan basic foodstuffs for holders of 'Barkitna Card'?

The benefits of 'Barkitna Card' do not include Ramadan basic foodstuffs.

10.How can I add my personal photo to our "Barkitna Card"?

'Barkitna Card' form does not include a personal photo but only contains the membership number and ID number.

11.How can I activate "Barkitna Card"?

There is no need for activation, as 'Barkitna Card' is an electronic card listed under saved requests on the'TAMM' platform, it will be automatically activated upon issuanc.

12.Is there a specific financial amount allocated for holders of 'Barkitna Card'?

There is no specific financial amount allocated for holders of 'Barkitna Card'.

13.How do I renew 'Barkitna Card'?

There is no need to renew the card, as 'Barkitna Card' does not have an expiration date.

14.How can I get a 'Fazaa Card'?

You will be automatically eligible for a 'Fazaa Card' after receiving 'Barkitna Card' through the 'TAMM' platform.

15.What is the timeframe to receive a 'Fazaa Card' after obtaining 'Barkitna Card'?

The 'Fazaa Card' will be available immediately after obtaining 'Barkitna Card'. If you encounter any challenges, you can call the toll-free support line for senior citizens and residents at 80033322 and select extension 3 during official working hours from Monday to Thursday (8:00 AM - 3:30 PM) and on Friday (8:00 AM - 12:00 PM).

16.What are the features and discounts of 'Barkitna Card'?

To learn about the services, facilities and features provided by each party, please see the electronic brochure by clicking the link below: https://fdf.gov.ae/ar/Documents/barkitnaen.pdf

17.Can I request issuance of 'Barkitna Card' on behalf of a relative?

Yes, you can request the issuance of the Card on behalf of a relative. Please ensure that you provide the correct personal information of the Cardholder.

18.How do I apply for 'Issue Barkitna Card' service?

You can apply for obtaining 'Barkitna Card' through 'TAMM' govertmental platform by following these steps:

1. Click the following link:

https://www.tamm.abudhabi/en/life-events/individual/SupportCommunityEnvironment/senior-citizens/BarkitnaCardRequest

2. Log in via the UAE PASS by entering your Emirates ID number.

3. Verify the Applicant's personal information and click the "Submit" button.

4. Download the Card after successfully submitting the application.

5. Scroll down to the bottom of the screen, click on the "My Wallet" icon, then click on "Download Card." A digital image of the card will appear, which you can save or take a screenshot of.

We are also happy to assist you through the Senior Citizens' Support Line at 80033322, extension (2). Support is available during official working hours: Monday to Thursday, from 8:00 AM to 3:00 PM, and on Friday, from 8:00 AM to 12:00 PM.

19.Are volunteer hours counted towards Wisdom’s Council Membership ?

Yes, volunteer hours are counted through the 'Volunteering Platform' (volunteers.ae).

20.What types of volunteer opportunities are available within the Council of Wisdom’s Council Membership?

Through the Wisdom’s Council Membership , you can participate in various volunteer opportunities such as 'Expert Houses,' 'From You and For You,' 'Cultural Heritage,' and organizing and managing community activities.

21.Is it necessary to register through the Volunteering Platform to volunteer within the Wisdom’s Council Membership?

Yes, it is necessary to register on the Volunteering Platform and obtain a membership number via the following link: https://volunteers.ae/

22.Is there an expiration date for membership in the "Wisdom’s Council" Membership?

There is no expiration date for membership.

23.Can I receive the service of Register for "Brakat Al Dar Club" Membership, if I have a mobility or visual impairment without the presence of an assistant?

No, one of the conditions for obtaining the membership is having an accompanying person with the member while they are at the club in case of any impairment (mobility/visual).

24.Which centres offer membership registration service for "Brakat Al Dar Club"?

Membership registration service for Brakat Al Dar Club are available at all 16 centers of the organisation, including six daytime clubs, which are as follows, Al Wathba Centre, Al Ain Center, Jebel Hafeet Community Centre, Al Mirfa Centre, Madinat Zayed Centre and Al Sila' Centre.

25.What are the official working hours of "Brakat Al Dar Social Club"?

The official working days are from Monday to Thursday and the time is as follows:

Morning hours: 8:00 AM – 1:00 PM

Evening hours (if any activities are scheduled): 4:00 PM – 7:00 PM

26.Can I receive financial support from 'Register for Senior Citizens & Residents’ Social Support'?

Sorry, financial support does not provide financial support. The service aims to help individuals with the application process, if they are unable to do it by themselves or do not have someone to support them. It is completed by directing them to the relevant authority after passing the comprehensive assessment.

27.Does 'Register for Senior Citizens & Residents’ Social Support include housing maintenance to suit the needs of senior citizens?

Sorry,The service does not provide housing maintenance.

It only helps the individual with the application process if they are unable to do so themselves or do not have someone to support them. It is done by directing them to the relevant authority after completing the comprehensive assessment.

28.What types of social support can be requested through the Register for 'Senior Citizens & Residents’ Social Support on the 'TAMM' platform?

The service provides regular follow-ups for individuals living alone and those in similar situations, as well as facilitates access to services from relevant authorities based on needs assessment and eligibility criteria.

29.What kind of technical devices are used for training during 'Digital Empowerment Workshops'?

The 'Enroll' used in the Digital Empowerment Workshops enables senior citizens, residents and those approaching retirement to use social media, browse the internet and interact with various digital systems, such as the government 'TAMM' platform, as well as diverse digital applications and services.

30.Are participation certificates awarded for attending the Digital Empowerment Workshops?

A workshop certificate will be awarded after completing 6 out of 12 workshops.

31.What types of technical devices are covered in the Digital Empowerment Workshops?

The target group will be trained to use computers, smartphones and tablets.

32.What are the different levels included in enrolling in the Digital Empowerment Workshops?

Enrolling in the Digital Empowerment Workshops includes four specific levels as follows:

Beginner level – Basics of the Internet Intermediate level – Using the 'TAMM' government platform

Advanced level – Using smart applications and digital programs

Professional level – Using Microsoft programs.

33.What are the requirements for obtaining a participation certificate in the 'Strengthening the Role of Men in Positive Parenting' training course?

It is necessary to complete 2 out of 3 training workshops to secure a participation certificate in the training course.

34.How many sessions can I receive by registering for social counselling?

Only one session is provided, and if there is a need for follow-up according to the intervention plan, the client will be referred to the social care registration service.

35.Is it necessary to provide Emirates ID details to receive social counselling over the phone?

No, but if the service is requested through the 'TAMM' platform or service centres, it is necessary to provide Emirates ID details.

36.Can family disputes be addressed and resolved through the social counselling registration service?

Yes, the service addresses social issues that do not require legal interventions. If there are risk factors involved, cases are referred to the relevant authorities.

37.What is the phone number to contact for social counselling?

You can contact Family Consultation Call Centre via the toll-free number: 80033322. The centre's working hours are from 8:00 AM to 3:00 PM, Monday to Thursday and on Friday from 8:00 AM to 12:00 PM.

38.Does the social welfare registration service include accommodation and housing provision?

The social welfare registration service does not include accommodation and housing provision.

39.What is the phone number to contact for social welfare services?

You can contact the Family Consultation Call Centre via the toll-free number: 80033322. The working hours are from 8:00 AM to 3:00 PM, Monday through Thursday and on Friday from 8:00 AM to 12:00 PM.

40.How many consultation sessions can I receive through the social welfare registration service?

The number of sessions is unlimited and is determined based on the intervention plan.

41.Can I receive financial support through social welfare services?

Sorry, the social welfare registration service does not include financial support

42.Is it required for both partners to attend the 'Premarital Preparation' course?

No, It is not mandatory for both partners to attend.

43.What are the requirements for obtaining a certificate of participation in the 'Premarital Preparation' course?

It is necessary to complete 6 training workshops to obtain the certificate of participation in the course.

44.What are the requirements to obtain a certificate of participation in the 'Financial Planning Skills' workshop?

The participants are required to attend 3 workshops for each main topic.

45.Is the 'Balancing between the Family and Work' workshop offered only for working women?

Yes, the workshop is offered only for working women.

46. What are the requirements to obtain a certificate of participation in the 'Balancing between the Family and Work' Workshop?

The participants are required to complete 4 out of 5 training workshops to obtain the certificate of participation in the course.

47.How can I volunteer for the 'Quality of Family Life Forum' activities?

You can explore available volunteer opportunities through the UAE Volunteer Platform.

48.Where are the 'Quality of Family Life Forum' activities held?

The events are held at the centres of the Family Development Foundation as announced in the Foundation's events agenda.

49.How can I raise a complaint?

You can file a complaint through the Abu Dhabi Government Call Center at 800555, or through the Tamm digital platform or Tamm smartphone app.

50.How can I submit my suggestions?

You can submit your suggestions via the Abu Dhabi Government Call Center at 800555, or through the Tamm digital platform or Tamm smartphone app.

51.What are the requirements for registering in the Abu Dhabi Family Development Foundation's vendor list?

Supplier registration requires completing the following steps:

1. Register through the official website, the Abu Dhabi Government Procurement Gateway, managed by the Government Procurement Division.

2. Download and fill out the registration form.

3. Fulfill the registration requirements outlined in the registration form.

For more information, please visit the following link via the TAMM platform:

https://www.tamm.abudhabi/ar-AE/aspects-of-life/doingbusinesswithabudhabi/Procurement/Tenders/electronic-procurement-system

For more information, you can contact the Procurement and Logistics Support Department via email at: Suppliershappiness@fdf.gov.ae

52.How can I inquire about the Sheikha Fatima bint Mubarak Program for Community Excellence and Intelligence?

You can send your inquiries about the Sheikha Fatima bint Mubarak Program for Community Excellence and Intelligence to the following email address: awards@fdf.gov.ae

53.How can I obtain financial assistance from the Family Development Foundation?

Sorry, we are not the appropriate authority for requesting financial assistance.

54.What are the steps to apply for a vacant position at the Family Development Foundation?

Job applications and resumes are received through (the job search journey) on the (TAMM) platform. You can click on the following link to access the page:

https://www.tamm.abudhabi/wb/hra/apply-for-job-vacancy/version2/landing-page

55.How can I enroll in Al Bateen Scientific Private School?

To enroll in Al Bateen Scientific Private School, you can contact them at 026667911 or visit their website at: https://albateensch.abudhabi.ae/en/pages/default.aspx

56.How can I enroll in Al Dhabiania Private School?

To enroll in Al Dhabiania Private School, you can contact them at 026678282 or visit their website at: https://aldhabianiasch.abudhabi.ae/en/pages/default.aspx.

57.What is the procedure if I do not receive a certificate of attendance for the training workshops?

You should send the information about the attended workshop to the email address FDD@fdf.gov.ae or contact them at 024090165.

58.How can I apply for an internship opportunity?

Internship request is submitted through the FDF website via the following link:

https://www.fdf.gov.ae/en/eservices/fdfsrv/pages/training.aspx

59.How can I submit a request to offer courses or training workshops?

You can submit your request via the official email: INFo@fdf.gov.ae.

60.What are the official working hours of the Family Development Foundation?

The official working hours of the Family Development Foundation are as follows:

From Monday to Thursday: from 8:00 AM to 3:30 PM.

Friday: Remote based from 8:00 A.M to 12 P.M

61.What documents are required for registration in the Family Development Foundation's services?

Emirates ID.

62.Are there any fees associated with the Family Development Foundation's services?

The services provided by the foundation do not require any fees and are completely free of charge.

63.Where can I see the details of my requests?

You can easily have an overview of your requests by clicking on the new 'My Requests' widget on TAMM application.

64.How will I receive the certificate of participation after completing the requirements?

The certificate of participation will be sent within 10 business days at most after the completion of the training program, via the registered email.

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